Frequently Asked Questions

Everything you need to know about our design-forward home goods.

What materials do you use in your products?

We prioritize high-quality, enduring materials such as solid brass, stainless steel, and cast iron. Each piece is designed to age gracefully and develop a unique patina over time.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We accept returns on unused items in their original packaging within 30 days of delivery. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Duties and taxes are calculated at checkout for a seamless delivery experience.

How should I care for my Craighill metal objects?

To maintain the finish, wipe with a soft, dry cloth. For polished brass items, you can use a standard metal polish to restore shine, or allow them to darken naturally for a vintage look.

Can I cancel or modify my order after it's placed?

Because we aim to process orders as quickly as possible, we can only accommodate changes within 1 hour of purchase. Please contact our support team immediately for assistance.